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Live Chat and Chat Bots can engage visitors

Basic implementation engagement

Ask about our Basic implementation for Chat and Bot configuration.  For a fixed price of $400, we'll provide up to eight (8) hours of design and configuration, and up to four (4) training classes of one (1) hour each as part of an implementation of specific chat and / or bot products.  

That is enough time to get you up and running with Drift, Intercom, ChatBot, or LiveChat.

Contact us for more details and limitations.

Live Chat and Chat Bots

When you walk into a store it’s not too unusual to be greeted by a store employee and asked if you need assistance.  If one wants to find something quickly, you’re likely to ask the first employee you see.  

So why, when you visit a website and a chat window pops up with a friendly message of “Welcome, can I help you?” do we close the window quickly and return to looking at the website, page by page?  

There is probably a psychological explanation that defines why we do not want to walk up and down every aisle in the store to find a specific item, but we are willing to look at nearly every page of a website.

A study from 2018 showed that 41% of chatbot conversations were initiated by business executives.  That a rather interesting statistic.  That would suggest that if you're a B2B operation, you really need to have chatbot coverage on your site, unless you don't want to engage executives. 

Another study found that the benefit was was 90% for customer service and over 50% for sales/marketing on company websites.

Yet another study, this one by a well respected IT reserach firm, said that by 2020 chatbots will take over 85% of all online customer service interactions. 

Businesses using chat bots integrated with live chat, can deliver a level of real-time service, without regard to day or time, that they cannot deliver using either technology on its own.

Let us show you how it can help your business.
 

Conversational Commerce

The next big thing online

Conversational Commerce is the next big thing on websites.  It will dramatically change visitor interaction in customer service and ecommerce applications.  

ChatBots will provide automation and 24x7 coverage while LiveChat will keep the visitor close when they want to be.  The technology is lining up very nicely, but the challenge will be staffing the chat.

B2B will see huge improvements for visitors and customers, with better response times and more readily available information regardless of time of visit.  Accuracy beyond a 'catalog' will no longer be dependant on office hours.

In B2C envirorments, integrating with Facebook Messenger will allow broadcasting to your customers, even if you don't have their email.  Selective broadcast by location or other filter criteria will make it a very powerful way to interact with your visitors.  

Get started now.

Should your next customer service person be a bot?