Engaging with your customers and visitors
LiveChat provides an excellent platform for having your team communicate with your website visitors. Fully featured with Pre and Post chat surveys, canned responses, metrics, ticket creation for events you define, and a host of other solid features make this an outstanding tool for your conversational commerce.
The automatic routing can spread chat requests across your team, and the grouping feature can leave you heavy hitters on standby so that agents can pass them the more complicated chats.
Team management, visitor tracking and a collection of integrations round out the full feature set or benefits that come with LiveChat.